Privacy Policy

JB Gas is a plumbing and heating business based in Rotherham, UK.

For the purposes of data protection law, we are the "data controller" of the personal information you provide to us.

We may collect and store the following information when you contact us or use our services:

• Your name

• Phone number and/or email address

• Property address (for bookings)

• Details of the services you require

• Payment information (where applicable)

• Any communications you send to us (e.g. email, text)

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We do not store or collect sensitive data such as national insurance numbers, card details via the website, or data on race, religion, or health.

We use your information to:

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• Respond to your enquiries

• Arrange appointments and provide services

• Send estimates or invoices

• Issue gas safety certificates (if applicable)

• Meet legal obligations (e.g. Gas Safe Register records)

• Improve customer service and support

• We do not sell, rent, or trade your data to third parties.

We take appropriate steps to protect your personal data, including:

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• Secure password-protected systems

• Limiting access to authorised personnel only

• Deleting data when no longer needed (e.g. old quotes or messages)

• Any third-party service providers (e.g. invoicing software or email platforms) we use also comply with GDPR and have their own privacy safeguards in place.

You have the right to:

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• Request a copy of the data we hold about you

• Correct any inaccurate data

• Ask us to delete your data (unless we’re legally required to keep it)

• Withdraw consent for marketing or communications

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To exercise any of these rights, please email us at jb.gas@icloud.com

Our website may use cookies to enhance your browsing experience. These are small files stored on your device and help us understand how visitors use the site. You can manage or block cookies via your browser settings.

Our website may include links to third-party websites (e.g. MyBuilder, Gas Safe Register). We are not responsible for the privacy practices or content of those sites.

We may update this policy occasionally. Any changes will be posted here and, where appropriate, notified to you by email or when you next visit the website.